Gail’s operational and change management expertise ensures the catalog production processes fit the individual business needs of the client.

She officially joined the TotalWorks family business in 1987, and assumed her leadership role in 2000. Gail had several positions prior to joining TotalWorks, including more than seven years in decisive positions at Mellon Bank. During that time, she was exposed to businesses of various sizes, spanning a variety of industries.

Gail volunteers in outside organizations. She is the treasurer of MENG (Marketing Executives Networking Group). In addition to membership in ISA (Industrial Supply Association), she is a member of the exclusive WISE (Women Industrial Supply Executives) group. She is the former chair of the board of directors for the Chicago Foundation for Women and was an original member of the Advisory Board for POWER: Opening Doors for Women.

Gail attended Carnegie-Mellon University in Pittsburgh, earning a Bachelor of Science degree in mathematics and a Master of Science degree in industrial administration.


Bruce’s focus is on the production and related technology. His print related experience covers a multiple of print processes and ancillary services. 

Prior to joining TotalWorks, Bruce was production manager at R.F. Schmidt and Associates, a commercial art studio in Chicago. There, he was responsible for management of production processes, staff and workflows, focusing on achieving efficiencies of human and equipment resources.

Bruce attended Drake University in Des Moines, Iowa, where he earned a Bachelor of Arts degree in journalism and graphic arts.